Contact Yoox Customer Service
Yoox Phone Numbers and Emails
Toll-Free Number:
-
(877) 505-9669
Customer Service:
-
(800) 795-6087
Yoox Email:
Legal
Privacy Inquiries
Contact Information
Yoox Website:
Yoox Help Center:
Corporate Office Address:
YNAP Corporation
100 Fifth Avenue, 11th Floor
New York,
NY
10011
USA
Other Info (opening hours):
Hours:
Monday - Friday: 9 am - 11 pm
Additional Address:
Headquarters
Via Morimondo 17, Milan,
Lombardy 20131, IT
How Good is Yoox's Customer Service?
Summary of Yoox Customer Service Calls
891
TOTAL
CALLS
CALLS
01:02
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Yoox?
Return/ Replace Question:
- “Return”
- “Return item”
- “Need a return form”
Shipping and Delivery Question:
- “I haven't received the package and i have been ignored by your partner”
- “I was sent the wrong size shoe”
- “Did not receive return label”
Refund Question:
- “Refunds”
- “Lack of refund for the past 2 months”
- “Complain about refund”
Request for Information Question:
- “I want to know about my order”
- “To check on order”
- “Questioning a charge”
Activation/ Cancellation Question:
- “Cancel Order and return to credit card”
- “Want to cancel order”
- “Cancel my order”
Payments and Charges Question:
- “Payment”
- “Discount”
- “Missing invoice ups not clear”
Product/ Service Question:
- “Defecte levering”
- “Fake item received”
- “Client Germany Nummer Not working”
Account Question:
- “You blocked me the money after i payed all my comand”
- “When are my funds being reapplied to my account”
- “I want to reset my password but it doesn't work!!”
Staff Question:
- “I emailed customer service earlier today”
- “I need to speak to somebody customer service”
- “Bad customer service”
Cards Question:
- “Fraud credit card use”
- “Cause I Payed my order with the card, then when the order arrived they are asking to pay again with Cash, so I don’t understand this”
Website/ Application Question:
- “I can't buy on website what happening”
Other Question:
- “Geen ontvangstbevestiging ontvangen”
- “Information”
- “Add more to my order”
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Yoox