Yoox Phone Numbers and Emails

Toll-Free Number:

  • (877) 505-9669

Customer Service:

  • (800) 795-6087

Yoox Email:

Legal
Privacy Inquiries
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Contact Information

Yoox Website:

Yoox Help Center:

Corporate Office Address:

YNAP Corporation
100 Fifth Avenue, 11th Floor
New York, NY 10011
USA

Other Info (opening hours):

Hours:

Monday - Friday: 9 am - 11 pm


Additional Address:


Headquarters

Via Morimondo 17, Milan,

Lombardy 20131, IT

More contact details

Yoox Rating Based on 52 Reviews

Rating details

2.0
more details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

How Good is Yoox's Customer Service?

Irena K Oko
Irena K Oko
Feels Disappointed | Nov 20, 2023

Zakupiłam koszulkę polo Armani ponad miesiąc temu (06.10.2023) i do tej pory nie otrzymałam ani towaru, ani zwrotu pieniędzy
ORDER 0610YAA972****
Yoox odsyła mnie do do kontaktu z ich partnerem, ale tzw. contact box nie działa.
Nie ma też żadnej reakcji ze strony yoox, żeby rozwiązać problem.
Wysłałam już około 30 wiadomości i nie ma odpowiedzi.

Read full quote
Ilsa G
Ilsa G
Feels Satisfied | Oct 08, 2023

Great service. I am thankfull.

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Summary of Yoox Customer Service Calls

891 TOTAL
CALLS
01:02 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Yoox?

Return/ Replace Question:

  • “Return”
  • “Return item”
  • “Need a return form”

Shipping and Delivery Question:

  • “I haven't received the package and i have been ignored by your partner”
  • “I was sent the wrong size shoe”
  • “Did not receive return label”

Refund Question:

  • “Refunds”
  • “Lack of refund for the past 2 months”
  • “Complain about refund”

Request for Information Question:

  • “I want to know about my order”
  • “To check on order”
  • “Questioning a charge”

Activation/ Cancellation Question:

  • “Cancel Order and return to credit card”
  • “Want to cancel order”
  • “Cancel my order”

Payments and Charges Question:

  • “Payment”
  • “Discount”
  • “Missing invoice ups not clear”

Product/ Service Question:

  • “Defecte levering”
  • “Fake item received”
  • “Client Germany Nummer Not working”

Account Question:

  • “You blocked me the money after i payed all my comand”
  • “When are my funds being reapplied to my account”
  • “I want to reset my password but it doesn't work!!”

Staff Question:

  • “I emailed customer service earlier today”
  • “I need to speak to somebody customer service”
  • “Bad customer service”

Cards Question:

  • “Fraud credit card use”
  • “Cause I Payed my order with the card, then when the order arrived they are asking to pay again with Cash, so I don’t understand this”

Website/ Application Question:

  • “I can't buy on website what happening”

Other Question:

  • “Geen ontvangstbevestiging ontvangen”
  • “Information”
  • “Add more to my order”

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